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Ethical conflicts occurred on marketing when two people’s ethic standards are different with each other. And now, there is a new problem happened. The line between collecting customers data with invasion of privacy are become more and more blur. From a CRM prospect, collecting customers’ information can better serve the process of service personalization. Optimize the advertisements based on their browsing history, shopping cart, and their shopping behaviors. For example, Amazon has this personalization service, and recommend relevant or similar goods based on your browsing history. Who can say if it is good or bad? To some degree, this is convenient, but can still feel privacy invaded.
From the article Ethical and Legal Issues In Marketing(https://goo.gl/u0UAbu) written by Monique Goodyer, she mentioned two other issues which are data distribution and misleading claims. For more reading on this article, please click the following link:https://goo.gl/u0UAbu.